Banks
Aren't banks stupid?I changed address, so wrote to a savings account telling them to change it. A week later I can no longer access it over the phone (it is a phone account). I phone the helpline to find out why, and it is because they had problems recognising my signature so cancelled the phone access until I had phoned them to confirm that it was me who wanted to change my address.
I hadn't received a letter, so they sent it again. Then I called up and said "Yes, it's me". For security I had to tell them my balance. "But all my statements have gone to the old address, and you won't let me access the telephone account".
"You'd better write to us".
posted by Matthew @ 5/18/2004 03:46:00 PM
Comments: 0
