Expensive hotel expensive mistakes
I've got two, which is enough to make a blog post.
The first was mine, in the super-expensive Hotel Eden in Rome[1]. I was staying there five nights on a business trip. The hotel was one of the loveliest I had ever stayed in (then and now) and when you returned to your room at night there was a rather elaborate turn-down service, with poems and chocolates and toiletries etc. They also put out a bottle of sparkling Italian wine. I like, as you may have noticed, sparkling wine, and as it was all part of the perks I tended to have a glass or so most nights. Some nights I didn't really fancy it, but thought "hey, it's free". Anyway as you can guess, the wine was not complementary AT ALL, in fact when I checked out it added something like 400 euros to the room billl.
[1] I went back last year, under my own steam, but only to the bar. A colleague of my girlfriend was trying to save money and passed over the cocktail list and ordered a bottled beer, which craftily didn't lose the hotel too much money, as it was 11 euros.
Worse was a friend of mine who was staying at the expensive hotel's expensive hotel, the George V, in Paris. He wanted to get his suit dry-cleaned, and so left it out (as indicated) on his bed. When he returned that evening the hotel staff had mistakenly assumed he wanted every single item of his clothing (also left on the bed) dry-cleaned, and every single individual item, down to each sock, was left hung up and wrapped in tissue paper. That apparently added equivalent to a night's stay to the bill.
Any better?
posted by Matthew @ 7/15/2007 07:04:00 PM
Comments: 5
